Oct. 1 to May 31
During this time, the City requires building owners to provide tenants with heat according to the following rules:
- From 6 a.m. to 10 p.m., if the outside temperature falls below 55 degrees, the inside temperature must be at least 68 degrees.
- From 10 p.m. to 6 a.m., if the outside temperature falls below 40 degrees, the inside temperature must be at least 55 degrees.
During Heat Season, if a resident experience an outage he/she should call the Customer Contact Center at (718) 707-7771. Heating complaints will be followed up on within 24 hours.