Heat Season for NYCHA Residents

Heat Season:

Oct. 1 to May 31

During this time, the City requires building owners to provide tenants with heat according to the following rules:

  • From 6 a.m. to 10 p.m., if the outside temperature falls below 55 degrees, the inside temperature must be at least 68 degrees.
  • From 10 p.m. to 6 a.m., if the outside temperature falls below 40 degrees, the inside temperature must be at least 55 degrees.

During Heat Season, if a resident experience an outage he/she should call the Customer Contact Center at (718) 707-7771.  Heating complaints will be followed up on within 24 hours.

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